ITIL-DSV–100% Free Test Book | Latest ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Reliable Exam Review

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It is well known that even the best people fail sometimes, not to mention the ordinary people. In face of the ITIL-DSV exam, everyone stands on the same starting line, and those who are not excellent enough must do more. Every year there are a large number of people who can't pass the ITIL-DSV Exam smoothly. But we are professional in this career for over ten years. And our ITIL-DSV study materials will help you pass the exam easily.

ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 2	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 3	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 4	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 5	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 6	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 7	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?

A. Develop a list of needs focusing on what should be achieved
B. Ensure that their detailed requirements are based on a previous legacy solution
C. Ask the service provider to customize a solution to suit their requirements
D. Provide the service provider with a detailed list of requirements

Answer: A

Explanation:
The best approach for a service consumer to use when they want to obtain services from a service provider is to "Develop a list of needs focusing on what should be achieved." ITIL 4 emphasizes theimportance of focusing on outcomes rather than specific technical requirements. By clearly stating what needs to be achieved, the service provider can design or select the best service to meet those needs.

NEW QUESTION # 50
An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?

A. The concern for common goals
B. The need to improve over time
C. The ability to produce results
D. The ability to perform as expected

Answer: A

Explanation:
In selecting a service to develop strategic services, the concern for common goals is not typically a factor that would be explored. Strategic service development focuses more on the service's ability to produce results, improve over time, and perform as expected, rather than aligning with common goals.
The ITIL 4Service DesignandStrategy Managementpractices emphasize the importance of assessing a service' s capability to meet strategic objectives, improve continuously, and deliver the expected outcomes. The key considerations include the ability to achieve the desired results, adaptability, and alignment with the organization's strategic direction, rather than a generalized concern for common goals, which is more of a collaborative or teamwork-related concern rather than a selection criterion.
Therefore, while common goals are important in broader organizational contexts, they are not a primary factor in selecting a service for strategic development.

NEW QUESTION # 51
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.
Which of the following is the best way to specify the requirements?

A. The data should be kept recorded for 10 years.
B. Not more than 15 minutes of data can be lost.
C. The service should be available 24/7, 99,99% of the time.
D. The service should combine the data from different sources.

Answer: C

Explanation:
In ITIL 4, defining service requirements to ensure the service is fit for purpose involves specifying clear, measurable, and relevant criteria that align with the organization's needs and the service's intended use.
Availability is a critical aspect of a service's fitness for purpose, as it directly impacts the service's utility.
* Option A (Incorrect):Specifying data loss tolerance is important but doesn't provide a complete picture of service availability, which is a more comprehensive requirement.
* Option B (Correct):This option is correct because it specifies a clear, measurable requirement that directly relates to the service's availability. Ensuring that the service is available 24/7 with 99.99% uptime is a crucial aspect of making sure the service is fit for purpose, as it ensures that the service will meet the expected operational requirements.
* Option C (Incorrect):While retaining data for 10 years is important, it relates more to compliance and data management rather than the service being fit for purpose in terms of availability.
* Option D (Incorrect):Combining data from different sources is a functional requirement, but it does not address the critical aspect of service availability or reliability, which are key to ensuring the service is fit for purpose.

NEW QUESTION # 52
Which statement about the end-to-end customer journey is CORRECT?Which approach would be BEST aligned to the 'design thinking' methodology at this initial 'empathy' stage?

A. It involves optimizing touchpoints
B. It reflects an overall perception
C. It focuses on achieving outcomes
D. It represents a pre-determined path

Answer: B

Explanation:
The correct statement about the end-to-end customer journey is that "It reflects an overall perception." ITIL 4 explains that the customer journey encompasses the entire experience a customer has with a service provider, from initial contact to final service delivery and beyond. It is about the overall perception and experience rather than just optimizing individual touchpoints.

NEW QUESTION # 53
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship
B. The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship
C. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
D. The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

Answer: C

Explanation:
In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because "The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization." ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.

NEW QUESTION # 54
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ITIL-DSV–100% FREE TEST BOOK | LATEST ITIL 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (ITL4SDSV) RELIABLE EXAM REVIEW

ITIL-DSV–100% Free Test Book | Latest ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Reliable Exam Review